Privacy policy

Effective Date: August 14, 2026

1. Introduction

Homanov (“Homanov”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

This Privacy Policy applies to our website, www.homanov.com, and any related subdomains (collectively, the “Service”).

By accessing or using our Service, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

2. About Us

Homanov is responsible for your personal information for the purposes of applicable data protection laws.

Homanov
67 Sylvia Avenue
Pinner, HA5 4QN
United Kingdom
Email: info@homanov.com
Phone: +44 7460 443256

3. Definitions and Key Terms

Cookies: Small pieces of data stored by your web browser. Cookies may be used to identify your browser, remember your preferences, and help us understand how visitors use our website.

Customer: A person who purchases products, creates an account, subscribes to communications, or otherwise interacts with Homanov.

Device: Any internet-connected device, including a computer, tablet, or smartphone, used to access our Service.

IP Address: A number assigned to your device when it connects to the internet.

Personal Data: Information that identifies, or can reasonably be used to identify, an individual.

Service: The Homanov website, products, and services provided through www.homanov.com.

Third-Party Service Providers: External companies that help us operate our business, such as payment processors, delivery providers, analytics providers, advertising platforms, and website hosting providers.

You: Any person who visits, uses, or makes a purchase through our Service.

4. Information We Collect

We may collect information from you when you:

Visit our website;
Create an account or register on our site;
Place an order;
Subscribe to our newsletter or marketing communications;
Respond to a survey, promotion, or competition;
Contact us or fill out a form;
Interact with our advertising or social media pages.

Personal information we may collect includes:

Name and username;
Email address;
Phone number;
Shipping and billing address;
Order and transaction details;
Payment method type and payment confirmation information;
IP address;
Device, browser, and operating system information;
Cookies, website usage data, and browsing activity;
Communications you send to us, including customer-support requests.

We do not usually store full payment card details. Payments are processed securely by third-party payment providers.

5. How We Use Your Information

We may use the information we collect for the following purposes:

To process, fulfil, and deliver your orders;
To communicate with you about your order, account, returns, or enquiries;
To provide customer support;
To personalise and improve your experience on our website;
To improve our products, website, and services;
To administer promotions, competitions, surveys, and other website features;
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To send service-related updates and transactional emails;
To send marketing communications where you have consented or where otherwise permitted by law;
To detect fraud, prevent abuse, and protect our customers, website, and business;
To comply with legal, tax, accounting, and regulatory obligations.

6. Legal Basis for Processing

Where UK data protection law applies, we process your personal information only where we have a valid legal basis to do so. This may include:

Contract: Where processing is necessary to process your order or provide our services to you;
Legal obligation: Where we need to comply with applicable laws, tax requirements, or regulatory obligations;
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and securing our website;
Consent: Where you have given us consent, such as for certain marketing communications or non-essential cookies.

7. Information from Third Parties

7.1 Information from Service Providers

We may receive information from third-party providers that help us operate our business, such as payment processors, delivery partners, analytics providers, advertising platforms, fraud-prevention services, and website hosting providers.

7.2 Publicly Available Information

We may receive information that you choose to make publicly available on social media platforms or other public sources, in accordance with the settings and policies of those platforms.

8. Sharing Your Information

We may share your personal information with the following categories of recipients:

(3/7) Service Providers: Trusted companies that help us operate our website, process payments, fulfil and ship orders, provide customer support, analyse website activity, or deliver advertising services;
Delivery Partners: Shipping and logistics providers where necessary to deliver your order;
Payment Providers: Secure payment processors that process transactions on our behalf;
Professional Advisers: Accountants, legal advisers, insurers, and other professional advisers where necessary;
Business Transfers: In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business or assets;
Legal and Regulatory Authorities: Where required by law, court order, or a valid request from a public authority.

We do not sell your personal information.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyse site performance, and understand how visitors interact with our Service.

Cookies may be used for:

Essential website functionality;
Remembering preferences and settings;
Shopping-cart and checkout functionality;
Analytics and performance measurement;
Advertising and marketing, where applicable and permitted.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

Our security measures may include:

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Secure server and website technologies;
SSL or similar encryption for data transmitted through our website;
Secure third-party payment processing services;
Access controls that limit data access to authorised personnel and service providers;
Monitoring and measures intended to prevent fraud and unauthorised activity.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing support, resolving disputes, enforcing agreements, and complying with legal, tax, accounting, and regulatory obligations.

12. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal information:

Access: The right to request a copy of the personal information we hold about you;
Correction: The right to request that inaccurate or incomplete information is corrected;
Deletion: The right to request deletion of your personal information in certain circumstances;
Restriction: The right to request that we restrict the processing of your information in certain circumstances;
Objection: The right to object to certain processing, including direct marketing;
Data Portability: The right to request a transferable copy of certain personal information;
Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

(5/7) To exercise any of these rights, please contact us at info@homanov.com.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe that your data protection rights have been infringed.

13. Marketing Communications

Where permitted by law, we may send you marketing communications about Homanov products, offers, and updates. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@homanov.com.

14. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

15. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where we transfer personal information internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection laws.

16. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Homanov. We are not responsible for the content, privacy practices, or security of third-party websites. We encourage you to review the privacy policies of any external sites you visit.