Shipping policy

Effective Date: April 14, 2026

1. Introduction

At Homanov (“Homanov”, “we”, “us”, or “our”), we aim to provide a clear and transparent shipping experience for our customers.

This Shipping Policy outlines the terms and conditions relating to the delivery of products purchased through our website, www.homanov.com.

2. Shipping Destinations

We currently ship exclusively within the United Kingdom.

We do not currently offer international shipping. Please check this page for updates if additional shipping destinations become available in the future.

3. Shipping Costs

At Homanov we offer Free Shipping in al United Kingdom

4. Order Processing Time

Orders are generally processed within 1–3 business days, Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or on public holidays will be processed on the next available business day.

Processing times may be longer during periods of high demand, promotions, product launches, or circumstances outside our reasonable control.

5. Estimated Delivery Time

After your order has been dispatched, the estimated delivery transit time is 7–12 business days.

Including order processing, the estimated total delivery time is 8–15 business days.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier delays, weather conditions, bank holidays, high order volumes, incorrect address information, or other circumstances outside our reasonable control.

6. Shipping Methods and Carriers

We use trusted shipping and delivery partners to deliver orders within the United Kingdom. The carrier and delivery method used may vary depending on your delivery address, order size, product type, and availability.

6.1 Shipment Tracking

Where tracking is available, you will receive a shipping confirmation email after your order has been dispatched. This email may include:

  • Your tracking number;
  • The name of the delivery carrier;
  • A link or instructions for tracking your parcel.

7. Order Tracking

You can track your order using the tracking information sent to the email address provided at checkout.

If you need help locating your tracking information or have questions about your delivery, please contact us at info@homanov.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please contact us at info@homanov.com and include your order number.

If tracking indicates that a parcel has been delivered but you cannot locate it, please:

  • Check that the delivery address entered at checkout is correct;
  • Check with neighbours, household members, or building management;
  • Check any safe place or delivery location specified in your tracking updates;
  • Contact us promptly for further assistance.

We will investigate confirmed lost parcels with the relevant carrier and offer an appropriate resolution where applicable.

8.2 Damaged Packages

If your package arrives damaged, please take clear photos of the damaged packaging  and item(s), then contact us as soon as possible at info@homanov.com.

Please include your order number and photos or videos of the issue. Damaged items may be eligible for a replacement or refund in accordance with our Return and Refund Policy.

9. Missing Items

If an item is missing from your order, please contact us within 30 days of receiving your package.

Please provide:

  • Your order number;
  • The name or description of the missing item;
  • Photos of the package and its contents, where requested.

We will investigate the issue and, where appropriate, arrange for the missing item to be sent or provide a refund.

10. Returns and Refunds

Returns may be requested within 30 days of receiving your order, subject to the conditions in our Return and Refund Policy.

For non-defective returns, items must generally be unused, undamaged, and returned in their original packaging with all included accessories, labels, tags, manuals, and free gifts.

For defective, damaged, or incorrect items, please contact us at info@homanov.com with your order number and supporting photos or videos where requested.

Approved refunds are issued to the original payment method. Please allow up to 14 days after we receive and inspect the returned item for your refund to be processed.

For full information about returns, cancellations, exchanges, return costs, and refunds, please refer to our Return and Refund Policy.

11. Incorrect or Incomplete Addresses

Please ensure that your delivery address is complete and accurate before placing your order. Homanov is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

If a package is returned to us because an incorrect address was provided, we may contact you to arrange re-delivery. Additional shipping charges may apply.

12. Contact Information

If you have questions or concerns about your shipment, please contact us:

Homanov
Email: info@homanov.com
Phone: +44 7460 443256
Address: 67 Sylvia Avenue, Pinner, HA5 4QN, United Kingdom

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page and will take effect when posted with an updated Effective Date.